After collecting and approving requirements for the MVP product development, our team designed a custom hotel booking software solution with a built-in booking engine that supports the following features:

• integrations with suppliers;
• streamlining and managing the booking process;
• search rules customization;

• price changes tracking system.

Our solution includes the development of a secure back-office ecosystem that ensures uninterrupted 24/7 service and emergency assistance for agency clients. Within the unified B2C travel portal, visitors can create profiles containing avatars, short descriptions, and contact information. They can access resources such as resort reviews, room photos, area visuals, and ski slope maps with detailed information about accommodation options.

As a way to address any concerns or questions, we created a dedicated support service for immediate assistance. Travellers can reach out at any time and receive prompt and personalized help. Additionally, we have implemented a service bot that intelligently redirects user requests to the appropriate departments within the agency. The seamless integration with the agency’s back-office system ensures efficient handling of inquiries, enabling swift and convenient resolution for their clients. 

Furthermore, we have expanded the service through the development of a mobile app for Android and iOS devices. This empowers users to conveniently access the platform and book rooms on the go.

Supplier management and price adjustment system

The hotel booking app development process incorporated the creation of several main blocks, including one that enables OTAs to receive up-to-date information through APIs from major market players. The system establishes a connection with the property management systems of partner ski resorts for tracking and timely updating booking options.

By using the implemented price tracking and adjustment system, the agency can set rules for calculating booking commissions. The program automatically adjusts the amount of the commission depending on the season, competitor booking prices, room availability, and the tourist demand for specific resorts. Additionally, we integrated a machine learning model into the fee adjustment process to automatically display the best deals and commission rates. The recommendation tool provides each user with personalized suggestions for choosing suitable departments based on previous requests: specified price ranges, countries, accommodation types, and vacation periods.

Booking flow tracking and smart recommendations

The tools for setting search rules help to set the necessary resort search parameters and allow the agency staff to modify them quickly. Travellers can search for a resort based on various parameters: 

• location;
• date;
• price;
• resort size;
• room availability;
• difficulty level of ski slopes;
• guest ratings;
•  options for specific amenities or popularity score;
• types of catering;
• availability of skiing training.

Our client can easily adjust the required search parameters using the toolset for creating specific search filters. One of the primary advantages of custom travel portal development lies in granting the client the ability to swiftly modify search criteria, thereby ensuring competitiveness through exclusive offers and pricing that align with real-time trends in the tourism sector captured by the system. In addition, the B2C travel portal compares the search results obtained from different sources to prevent displaying the same booking option to the client more than once.

The booking tracking system enables users to quickly hold or book a room in a ski resort in just a few clicks. The platform with the configured API messaging instantly sends booking requests to contractors and redirects users to the payment process via credit cards, PayPal, Apple Pay, Google Pay, or WebMoney.